Returns

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Any return, exchange or refund applies from 5 calendar days after the package has been received.

I received my product but I don't want it anymore:

It makes us very sad when this happens, we explain what the process is like: 

As they are personalized products, they DO NOT APPLY for returns or refunds.

 

I received my order and it arrived in poor condition:

On some occasions, parcel stores may mistreat packages, a factor that is not in our hands, however, we are committed to ensuring that you have a pleasant experience and we will provide a solution.

What do I do if one of my products arrives damaged and you want an exchange or a refund?

Send an email tosales@dulcesdtalles.com with the following data:

 

- Order number

- Brief explanation of what happened.

- 3 legible photographs of the condition in which you received it.

- Date you received it.

- Solution: I want them to send it to me again / I want a refund.

- We will send you the product again at no cost or we will apply a refund depending on what you choose!